Refund policy

We want you to be satisfied with your purchase. Please review our policy below.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused
  • In original condition
  • In original packaging

Proof of purchase is required.

Non-Returnable Items

We do not accept returns for:

  • Items marked as final sale
  • Personalized/customized products
  • Intimate or hygiene-related items
  • Gift cards

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery
  2. Provide clear photos or videos showing the issue

We will offer a replacement or full refund at no additional cost.

Lost Packages

If tracking shows delivered but you did not receive your package:

  • Please contact your local carrier first.
  • If unresolved, contact us and we will assist.

We are not responsible for stolen packages after confirmed delivery.

Refunds (If Approved)

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Processing may take 5–10 business days
  • Shipping fees (if any) are non-refundable

Order Cancellations

Orders may be canceled within 12 hours of purchase.
After that, orders may already be processed and cannot be canceled.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

We recommend using a trackable shipping method.

How to Start a Return

To initiate a return, please email: verveandvineofficial@outlook.com

Business address:

VERVE AND VINE
#1298
2000 Mallory Ln, Suite 290
Franklin, TN 37067
United States


Include:

  • Order number
  • Reason for return
  • Photos (if applicable)