Refund policy

    Shipping Policy – Verve & Vine

    At Verve & Vine, we are committed to delivering your order quickly and efficiently.

    📍 Processing Time

    All orders are processed within 2–5 business days.

    You will receive a confirmation email with tracking information once your order has shipped.

    🚚 Shipping Times

    United States

    • Standard Shipping: 5–10 business days

    International

    • Standard Shipping: 7–21 business days (varies by location)

    🌍 International Shipping

    International customers are responsible for:

    • Customs duties
    • Import taxes
    • Additional fees imposed by their country

    Verve & Vine is not responsible for delays caused by customs or carriers.

    📦 Order Tracking

    Once your order ships, you will receive a tracking number via email.

    ⚠️ Delays

    Shipping times are estimates and may be affected by:

    • High demand
    • Carrier delays
    • Customs processing

    🔄 2. RETURN & REFUND POLICY

    Returns & Refunds – Verve & Vine

    We want you to love your purchase.

    🔁 Returns (U.S. Orders)

    We accept returns within 14 days of delivery.

    To be eligible:

    • Items must be unworn, unwashed
    • Original condition with tags

    💰 Refunds

    Once your return is received and inspected:

    • Refunds are issued to your original payment method
    • Processing time: 5–10 business days

    🚚 Return Shipping

    • Customers are responsible for return shipping costs
    • Shipping fees are non-refundable

    ❌ Non-Returnable Items

    • Final sale items
    • Gift cards
    • Worn or damaged items

    International Returns & Exchanges Policy (Verve & Vine)

    International Orders

    At Verve & Vine, we are committed to delivering premium products worldwide. Please review our international return guidelines below.

    📦 Returns (International Orders)

    Due to the nature of international shipping, all international orders are considered final sale unless the item arrives:

    • Damaged
    • Defective
    • Incorrect

    If your item meets one of the above conditions, please contact us within 7 days of delivery at:

    👉 [your email here]

    Include:

    • Order number
    • Photos of the item
    • Description of the issue

    Once reviewed, we will offer a replacement or refund where applicable.

    🔄 Exchanges

    We currently do not offer exchanges on international orders.

    We recommend reviewing our size guide carefully before purchasing to ensure the best fit.

    🚚 Shipping Costs & Duties

    • International customers are responsible for shipping fees, duties, and taxes associated with their order.
    • These fees are non-refundable, even in the case of returns or refused shipments.

    📍 Return Shipping (If Approved)

    If a return is approved for a defective or incorrect item:

    • Verve & Vine will provide instructions for return shipping
    • In some cases, a return may not be required, and a replacement/refund will be issued directly

    ⏳ Processing Time

    Approved refunds will be processed within 5–10 business days after review.

    ⚠️ Important Notes

    • Items must be unworn, unwashed, and in original condition
    • Verve & Vine reserves the right to deny returns that do not meet these conditions
    • We are not responsible for delays caused by customs or carriers